Terms of Service

Please note: this Terms of Service is a draft prepared ahead of formal legal review. It reflects Taleef Technologies’ intended terms as accurately as possible, but has not yet been confirmed by legal counsel.

1. Acceptance of these terms, and document priority

These Terms of Service (“Terms”) govern your access to and use of taleeftech.com (the “Site”) and the marketing, software, consulting, and home automation services and products offered by Taleef Technologies L.L.C-FZ (“Taleef,” “we,” “us,” or “our”). By visiting the Site, submitting a form, engaging us for a service, or using one of our products, you agree to these Terms. If you don’t agree with them, please don’t use the Site or our services.

If you’re using the Site or a product on behalf of a company or other organisation, you confirm that you have the authority to bind that organisation to these Terms.

Where you have a signed service agreement, order form, statement of work, product-specific schedule, or Data Processing Agreement with us, and any of those documents conflicts with these general Terms, the following order of priority applies: (1) a signed service agreement or order form, (2) a statement of work, (3) a product-specific schedule, (4) a Data Processing Agreement, and (5) these general Terms. These Terms fill any gap those documents don’t address; they don’t override a negotiated agreement.

Notwithstanding that general order of priority, the Data Processing Agreement prevails over every other document, including a service agreement or order form, in relation to the processing and protection of personal data specifically.

2. What we offer

Taleef Technologies provides:

• Digital marketing services: including SEO, paid advertising, social media, content, WhatsApp, and email/CRM marketing.
• Website and e-commerce development.
• IT consulting and technology integration services.
• Home automation consulting, design, and installation services.
• Software products, including Taleef CRM, TaleefChat, and TaleefAIBot.
• Taleef ChangeLink, a separate documentation-workflow product with its own dedicated Terms of Service and Privacy Policy at changelink.pages.dev. If you use Taleef ChangeLink, those product-specific terms govern your use of that product; these Terms govern your general use of taleeftech.com and your relationship with us as a marketing, consulting, or services client.

The specific scope, deliverables, timelines, and fees for any engagement are set out separately in your proposal, quotation, statement of work, or service agreement with us; these general Terms don’t themselves set pricing or project-specific commitments.

3. Access to our products, and account responsibility

Access to Taleef CRM, TaleefChat, and TaleefAIBot is currently provided on a sales-assisted basis. We set up, configure, and provision accounts for you as part of onboarding rather than offering open, public self-service sign-up. Where we provide you with login credentials or access to an account:

• You’re responsible for activities carried out through your accounts and credentials, except to the extent unauthorised activity results from Taleef’s breach of its own security obligations or from circumstances outside your reasonable control.
• You should notify us promptly at [email protected] if you believe your account has been accessed without authorisation.
• We may suspend or restrict access, at our reasonable discretion, where we believe an account is being used in breach of these Terms, or where fees due to us are unpaid or overdue.

4. Customer Data

Where you provide, upload, import, or connect data to Taleef CRM, TaleefChat, or another Taleef product (“Customer Data”), the following applies:

• You retain ownership of your Customer Data.
• We receive a limited licence to host, copy, transmit, and process Customer Data only as needed to provide, secure, and support the relevant product.
• You confirm you have the authority and legal basis needed to provide that data to us, including, where applicable, the consents needed to process your own customers’ information as described in our Privacy Policy.
• We may remove or restrict access to Customer Data that we reasonably believe is unlawful or violates these Terms.
• Data export and deletion during and after your engagement with us are governed by your service agreement and, where applicable, our Data Processing Agreement with you.

5. Acceptable use

When using the Site or our products, you agree not to:

• Use them for any unlawful purpose, or in a way that infringes the rights of others.
• Attempt to gain unauthorised access to our systems, other users’ accounts, or data you’re not entitled to see.
• Interfere with or disrupt the operation of the Site or our products, including by introducing malware or attempting to overload our infrastructure.
• Scrape, copy, or reuse content from the Site beyond normal browsing, without our prior written permission.
• Use our WhatsApp, chat, or contact channels to send spam, harassment, or abusive content.
• Reverse-engineer, decompile, or attempt to derive the source code, underlying methodology, or proprietary processes of any Taleef product or service, except to the extent this restriction cannot lawfully be applied under a mandatory law or an applicable open-source licence covering a specific component (see section 7).

We may suspend or terminate access for anyone who breaches this section, without prior notice where we reasonably believe immediate action is needed to protect the Site, our products, or other users.

Messaging and WhatsApp responsibilities

If you use TaleefChat or another Taleef product to send messages, including over WhatsApp, email, or SMS, you agree to:

• Obtain any opt-ins or permissions required before messaging a recipient.
• Retain evidence of that consent.
• Honour unsubscribe and opt-out requests.
• Comply with applicable messaging, privacy, telecom, and anti-spam laws.
• Follow the policies of the relevant communications platform (for example, Meta’s WhatsApp Business policies).
• Not use purchased, scraped, or otherwise unlawfully obtained contact lists.
• Ensure your message content is accurate and lawful, and not deceptive or prohibited content.
• Cover any platform charges, penalties, or losses that result from your misuse of a messaging channel.

Where we reasonably believe continued messaging activity risks our access to a communications platform or our reputation, we may suspend that activity immediately.

6. Intellectual property

The Site, and all content, branding, software, methodologies, templates, and materials made available through it or through our products (excluding content you provide to us), are owned by Taleef Technologies or our licensors and are protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of that intellectual property to you. You may view and use the Site for its intended purpose, but you may not copy, modify, distribute, or create derivative works from our content or software without our prior written consent, except as expressly permitted under a separate agreement with us (for example, a licence to use Taleef CRM as part of a paid engagement).

Any general processes, frameworks, templates, or know-how we develop or refine over the course of an engagement remain our intellectual property, even where developed in the context of your specific project, and may be reused by us for other clients. This does not affect ownership of your own confidential business information or content you provide to us.

We may use your name, logo, testimonial, project details, or results in public marketing (including as a case study or portfolio reference) only with your prior written approval. We may still describe our general experience without identifying you, without needing that approval.

7. Open-source and third-party software

Certain components of our products may contain or incorporate open-source or third-party software. Those components are governed by their own applicable licence terms. Nothing in these Terms restricts any right that cannot lawfully be restricted under an applicable open-source licence or mandatory law.

8. Confidentiality

Each party agrees to keep the other’s confidential information confidential, and to use it only as needed to perform under these Terms or a related agreement. Confidential information includes business plans, Customer Data, access credentials, pricing, technical information, security information, and client lists shared by either party.

This obligation doesn’t apply to information that is or becomes publicly available through no fault of the receiving party, was independently developed by the receiving party, was lawfully received from a third party without a confidentiality obligation, or must be disclosed under a legal or regulatory requirement (in which case the disclosing party will, where lawfully possible, give the other party reasonable notice). This section survives termination of these Terms.

9. Disclaimers

The Site and our products are provided on an “as is” and “as available” basis. While we work to keep the Site and our products accurate, secure, and available, we don’t guarantee that they will be uninterrupted, error-free, or free of viruses or other harmful components, and we don’t warrant the accuracy or completeness of content on the Site. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

Where we provide consulting, technology integration, digital marketing, or home automation services, we do so with reasonable skill and care, but specific business outcomes (including rankings, traffic, lead volume, revenue, or conversion figures), timelines, and third-party product or vendor compatibility are as set out in your individual service agreement, not guaranteed by these general Terms. Digital marketing and SEO results in particular depend on factors outside our control, including third-party platform algorithms, market conditions, and your own business decisions, and past performance for one client is not a guarantee of similar results for another.

AI features (TaleefAIBot)

Where you use TaleefAIBot or another AI-assisted feature of our products: AI-generated outputs may contain mistakes and are not guaranteed to be unique; you’re responsible for reviewing outputs before relying on them; outputs must not be used for unlawful, discriminatory, or harmful purposes; decisions with significant impact on a person should not be made solely by automated means without appropriate human review; you must have the rights needed to submit any content you provide to an AI feature; and we don’t guarantee the continued availability of any specific underlying AI model or provider.

10. Indemnity

You agree to indemnify and hold Taleef Technologies, its employees, and contractors harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from: your breach of these Terms; content, data, or materials you provide to us; your use of the Site or our products in violation of applicable law; or your violation of any third party’s rights.

11. Force majeure

Neither party is liable for any delay or failure to perform an obligation under these Terms where that delay or failure results from causes beyond that party’s reasonable control, including natural disaster, act of government, internet or utility outage, or failure of a third-party platform or vendor we rely on to deliver a service.

12. Service availability

We may, from time to time: perform maintenance; release updates; change non-material features of a product; replace an underlying infrastructure provider; temporarily restrict access for security reasons; apply reasonable usage limits; or discontinue a product with reasonable notice. Any guaranteed uptime commitment or support response time applies only where set out in a separate Service Level Agreement with you.

13. Fees, subscriptions, and payment

Where a product or service is offered on a subscription or recurring-fee basis, the subscription period, renewal terms, fees, invoicing schedule, and any applicable taxes (including VAT) are set out in your quotation, order form, or service agreement. In general: fees are due by the date stated on the relevant invoice; we may suspend access for non-payment as described in section 3; and we may change our prices for future billing periods with reasonable notice.

Except where required by law or expressly stated in your order form, fees already paid are non-refundable. Cancellation takes effect at the end of your current paid subscription period. Outstanding fees remain payable following termination. Individual quotations may set out different commercial terms, which take priority over this section per the document-priority order in section 1.

14. Termination

Either party may terminate for the other party’s material breach of these Terms or the applicable service agreement, if that breach isn’t cured within 30 days of written notice describing it (or 14 days for a payment breach). We may also terminate or suspend immediately, without a cure period, where we reasonably believe your use of the Site or our products is unlawful or poses a serious security risk, or where you become insolvent or unable to pay your debts as they fall due.

Unless your order form or service agreement says otherwise, a subscription ends at the close of its current paid term rather than renewing, if you tell us you don’t wish to renew before that date.

On termination for any reason: fees already invoiced or owed remain payable; you’ll have a 30-day window after termination to export your Customer Data, unless your order form specifies a different period; and after that window, we will delete your Customer Data in line with our standard retention and backup schedule described in our Privacy Policy. Sections 6 (Intellectual property), 7 (Open-source and third-party software), 8 (Confidentiality), 10 (Indemnity), 15 (Limitation of liability), and 17 (Governing law and disputes) survive termination.

15. Limitation of liability

To the maximum extent permitted by law, Taleef Technologies will not be liable for any indirect, incidental, special, exemplary, or consequential damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of the Site or our products, even if advised of the possibility of such damages. Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.

Where liability cannot be excluded, our total liability to you in connection with the Site or a given product or service will not exceed the total amount you’ve actually paid to us for that specific product or service in the three (3) months immediately before the claim arose, except where a separate written agreement between us states otherwise. This limitation does not apply to: amounts you owe us; your indemnity obligations under section 10; misuse of our intellectual property; liability that cannot lawfully be limited; or liability arising from fraud or wilful misconduct.

16. Data protection

Each party will comply with applicable data protection law in connection with these Terms. Where Taleef processes personal data on your behalf, for example, through Taleef CRM or TaleefChat, our Data Processing Agreement is incorporated into the applicable service agreement and governs that processing. You are responsible for your own instructions to us and for having a lawful basis for the personal data you provide to us or process using our products. We may engage subprocessors to help deliver our products and services, and will provide reasonable assistance in connection with data subject rights requests and applicable breach notification obligations. Any client-specific hosting or data-location requirement should be set out in your order form or service agreement.

17. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, and the onshore Courts of Dubai, United Arab Emirates have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the Site, or our products, except where mandatory local consumer-protection law requires otherwise, or where a separate written agreement between us specifies a different forum.

18. Assignment

We may assign or transfer our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets, without your consent. You may not assign your rights or obligations under these Terms without our prior written consent.

19. Severability and entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. These Terms, together with any separate proposal, quotation, statement of work, or service agreement you’ve signed with us, constitute the entire agreement between us regarding the Site and our products, and supersede any prior discussions or understandings on the same subject.

20. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, products, or legal requirements. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site or our products after a change takes effect means you accept the updated Terms.

We’ll provide reasonable advance notice of any change that materially reduces your rights or materially increases your obligations under these Terms. A change required urgently for legal, security, or platform-compliance reasons may take effect sooner.

21. Contact us

If you have questions about these Terms, contact us at [email protected], by phone or WhatsApp at +971 50 309 3218, or by post at Meydan Grand Stand, 6th Floor, Meydan Hotel, Nad Al Sheba, Meydan Road, Dubai, United Arab Emirates.